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How can vehicle tracking help customer service?

How can vehicle tracking help customer service?

Customers are what makes a business viable. Whether that is clients that have agreements for services or products in bulk, or supplying one thing to one customer at one time, they are what fund your business to function, and your vehicles are what enables you to complete the transaction. So it shouldn't be a surprise to you that customer service is an essential part of that. A vehicle tracking system can enable you to deliver on your commitments, and ultimately manage customer service more effectively. This is how it could help you and your business.

5 ways that vehicles are becoming more connected

5 ways that vehicles are becoming more connected

As each day passes and technology advances, we see that more cars are becoming something called connected vehicles. The connected car itself is already a reality. We see many of us enjoy a wireless phone connection where we can seamlessly make calls from the driver's seat, listen to our latest playlists on various applications, and even ask our car to perform simple tasks such as calling somebody or even reading a text message. But as time will move on there will be more features that are vehicles become connected. Here are five ways that our vehicles are becoming more connected themselves.

How can businesses reduce out of office vehicle mileage?

How can businesses reduce out of office vehicle mileage?

Although out-of-office vehicle mileage is a long-accepted practice at many organisations, a growing number of mileage fraud cases and cases of employees using company-provided vehicles as a tool to generate additional personal income for themselves have got employers thinking. At the moment, it is extremely necessary to reduce unauthorised use of fleet vehicles and, at the same time, reduce personal use mileage, which cost the company a significant amount of money. One of the best ways to achieve that is with telematics.

Understanding what "out of office" mileage means

Understanding what "out of office" mileage means

Almost 90% of commercial fleets allow personal use of the company-provided vehicles. Although it is a very common industry practice, there is an ongoing debate about how much should a company charge for personal use. Allow us to explain.

How can vehicle tracking improve driver productivity?

How can vehicle tracking improve driver productivity?

A company fleet can often be the backbone of any business. The way a company delivers their goods, finalise on deals made, and close a transaction once packages or items have been delivered. But, if your drivers aren’t as productive as they could be, are businesses out there missing a trick? The main point being is that a company vehicle is the responsibility of the driver behind the wheel. How fast that vehicle goes, what route it takes, can simply be a split decision. But the wrong decision could end up costing a business not only time, but money. With a company fleet not working as it should be, you can end up seeing unforeseen costs incurred on the bottom line. Which is why vehicle tracking can improve driver productivity.

How can vehicle tracking protect against theft?

How can vehicle tracking protect against theft?

Any business who has some sort of company fleet will admit that this part of the business can be the backbone of the operations side. It’s the difference to completing a transaction with a customer or client, and essentially, without it, a business could struggle to deliver products or even end up paying out far more than needed for someone else to deliver for them. So protecting these assets are vital, and a vehicle tracking system could help you do just that.

The future of diesel vehicles

The future of diesel vehicles

For many years drivers have been faced with tough decisions when it comes to choosing either a petrol or diesel model. Each has its own benefits in terms of performance, economy and how much you pay at the pumps; but in recent years we’ve seen diesel drivers being punished because of their carbon dioxide emissions. While it’s great for the environment that the powers that be are looking to reduce emissions by forcing manufacturers to develop more environmentally-friendly vehicles, diesel drivers and transport managers have been feeling the effects in their bank accounts. There have already been a number of increases in terms of taxation and potential penalties, and there have even been talks about many diesel cars dropping in value over the next few years affecting drivers when it comes to selling their existing models.

Telematics - Buzz word or reality?

Telematics - Buzz word or reality?

Technology is a strange sector where so many radical new inventions come along all tipped to be “the next big thing.” Whether it’s a smartphone, a laptop or some kind of witchcraft-controlled device that lets you switch all the lights in your home on without moving from your sofa; we’ve seen some incredible innovations and plenty of fairly poor ones too.

Electric vehicles for a fleet - are they the future?

Electric vehicles for a fleet - are they the future?

A few years ago, the introduction of electric and hybrid cars was a much-promising, greener alternative to petrol-run vehicles. But, that was about it. The technologies used a decade ago did not allow investors to decide to invest in electric vehicles for their fleet because thy did not offer the conveniences and functionalities that their petrol peers provide.

Can tracking drivers cut the cost of insurance policies?

Can tracking drivers cut the cost of insurance policies?

For any business, it is all about the costs, and maintaining a fleet of vehicles can certainly make those costs skyrocket when not looked after carefully. The issue many businesses find, or even fleet managers responsible for the vehicles and policies in place, is that driving the vehicles is technically out of your control. All any company can do is place their trust in the employee who drives the fleet van or car. However, more businesses are looking at the beneficial uses of telematics in their fleets.