How can vehicle tracking help customer service?
Helps to monitor arrival times
Being able to provide an estimated time of arrivals for customers and clients is a great way to improve a customer experience with your business. This means that when a customer is chasing a delivery of a parcel, or an arrival of the engineer, a more reliable answer is close at hand. Accurate information like this enables you to offer a better service to your customers and your clients, while also helping to reduce costs on your end of things.
Customers don’t like waiting for things, so it could form part of an excellent review or feedback adhering to a delivery time, of offering a speedier service. This could really help with your business growth and development in the future.
Enables you to service more customers throughout the day
The more customers that are dealt with quickly, the more better customer service you will adhere to. In this modern digital age, no one likes waiting for something. A customer orders a product and they want it at the earliest opportunity. The same can be said for an installation or a service to be completed, people want things the minute they have hit the button on an order. So if as a business you can provide more service and deliveries throughout the day to adhere to customer orders then wouldn’t that be better for your business?
This is why vehicle tracking could help you to plan the activities of your vehicles and drivers much more efficiently. Route planning and timings data that is calculated from your vehicle tracking system can enable you to see and attend to more customers throughout the day, which essentially means you could sell or provide more services through your business. This is a benefit to your customers as well as your business.
You can plan the routes to ensure a timely arrival
A vehicle tracking system allows you to collect data on different routes travelled and how they long they take a driver. The amount of time spent idle due to roadworks and also bad traffic routes. This is why it is important to ensure that you plan the routes more effectively for a timely arrival for your customers and your clients. Knowing the routes to be taken and the time it takes to get there will help you to provide better times, and ultimately keep to estimated arrival times. A happy customer means a better productive business.
You can take control of any administration
Precious time can be spent on logging routes, planning, and analysing data. This time could be better spent doing other things within the business, and a vehicle tracking system takes care of all of that for you. This will allow you to focus your time on other aspects of your business, which will help towards the customer experience. More data to use and a system handling things for you, means that you could deliver items and service far more quicker than you would have previously.
Helps you to manage customer or client expectations
Finally, one main principle of offering a greater customer service and experience for anyone involved with your business, is to manage the customer expectations effectively. Providing delivery days and then narrowing the time slot down is one way you can do that. Sometimes people need to take time off to be around for engineers and deliveries, managing their expectations helps you to eliminate any complaints that may arise. A vehicle tracking system could help you do that with your routes and timings.
Customer service is definitely a high priority for all businesses, so ensuring that you can keep the customers happy, will help your business to continue to grow and potentially expand. Using tools to help you do that makes perfect business sense. To find out how RAM Tracking vehicle trackers could help your business improve your customer service, ask to speak to one of our team today.