Investing in telematics could be the answer to successful callouts during cold spells
As the UK is set for an extended cold snap and with it comes a rise in emergency callouts for trade contractors. Broken down boilers and frozen pipes can lead to further problems and major inconveniences if they aren’t seen to promptly – highlighting the importance of quick response times for customers and contractors alike.
There are ways to winter-proof pipes to reduce the chance of cracks and blockages, such as turning off outside water through using shut off valves or leaving cupboards open to get heat to hidden pipes. However, sometimes these problems cannot be prevented and there is no choice but to call a plumber.
Unfortunately, tradesmen don’t have infinite numbers of vehicles and certain issues take longer to fix than others, making periods of cold weather a stressful time for contractors. Keeping customers happy is the number one priority, but of course not every person can be reached immediately. However, these concerns can be lessened through investing in vehicle telematics.
Vehicle tracking systems can monitor driver locations with accuracy. This way, if an emergency call comes through, operators can send out the nearest vehicle, saving time for both drivers and customers. The locations of all vehicles fitted with the tracking device can be viewed at anytime and anywhere, including on mobile phones, through securely logging on to the system.
Being able to see exact locations also allows drivers to give customers accurate ETAs. Not only does this give customers peace of mind, knowing that their boiler or pipes will soon be fixed, but it also gives contractors an awareness of the time they will have to visit others throughout the day.
Pipes cracking or bursting is a nightmare situation, especially when it is cold and icy, so reaching people quickly is important for maintaining high levels of customer satisfaction. Optimising routes using telematics ensures that the most direct or quickest route is used to get to the callout. These benefit both contractors and customers by saving time and fuel for drivers, as well as allowing problems to be fixed as promptly as possible.
Telematics also allow areas of congestion to be seen, further helping contractors to use the fastest routes to reach emergencies by avoiding stationary traffic. Although response times are vitally important, from a commercial perspective, making time savings can improve efficiency, productivity and ultimately profits.
The rise in callout numbers during cold spells means that improving response times is a necessity. People need to be able to heat their homes and use hot water when cold snaps occur. Vehicle telematics could be the way forward when it comes to maintaining high levels of customer service in busy periods while also stopping major plumbing disasters.