Norfolk Blood Bikes
"The team are so friendly that’s what made RAM Tracking stand out"
Chairman and Operations Manager
Vehicle Tracking for Urgent Blood Delivery
Run by local volunteers, Norfolk Blood Bikes (NBB) help transport blood, plasma, platelets, samples, vaccines, donor breast milk and many other urgent medical supplies to key medical locations, often during the night or over bank holidays. NBB came to RAM Tracking looking for a vehicle tracking solution to help them monitor their volunteers for safety as well as co-ordinate bikers in a safe and easy manner.
In just a few weeks Norfolk Blood Bikes were amazed at how the vehicle trackers had improved their operations. Duty of care improved with dispatchers now being able to accurately pinpoint bikers and ensure they are safe at all times. Likewise, Norfolk Blood Bikers could plot new routes when the bikers faced traffic disruptions to ensure that the urgent delivery remained on time.
Live tracking for life or death situations
Whenever you’re transporting urgent medical supplies, the speed to which you can transport these items is crucial. Norfolk Blood Bikes described RAM Tracking as a “god send”. For long distances, Norfolk Blood Bikes are able to co-ordinate multiple dispatchers, bikers and estimate time of arrivals to ensure that there’s little wasted time for the volunteers and everything gets to its destination at the right time.
Colin at Norfolk Blood Bikes noted that they saw the benefits of the system instantly and found it “so easy to use” that they already have another bike lined up to get installed with RAM Tracking.
The importance of great customer service
It’s not just the technology that makes the difference to Norfolk Blood Bikes. The NBB team admitted they had some concerns about how advanced the system may be and that their knowledge levels might not be up to scratch. In just one training session with our training manager, Mike – Norfolk Blood Bikes found the system incredibly easy to use. The live dashboard was accessible and obvious to work with and Colin found tracking his vehicles live a breeze.
Vehicle tracking for rapid response business
“The team are so friendly and helpful that’s what made RAM Tracking stand out in the initial sales meeting, I’ve found their customer support team friendly, approachable and they have always responded to my requests quickly.
RAM Tracking has helped revolutionise our processes, I would definitely recommend RAM Tracking to other delivery, rapid response businesses.”