Rinus Roofing Supplies Ltd
"Our customer service has improved significantly with RAM Tracking"
"We're so happy with the product and the service, we've ordered more!"
Rinus Roofing Supplies Ltd specialise in roofing supplies and services, including; concrete roof tiles, insulation, roof lights, fibre cement, guttering and flat roofing. Trading for over 8 years, Rinus Roofing have up to 75 vehicles, and are now reaping the benefits of their RAM Tracking system. We spoke to Fleet Administrator, Janet King about her experiences with us.
"They got in touch with us at just the right time!"
We were in the midst of discussing vehicle tracking when we were first contacted by RAM. They got in touch with us at just the right time! We had a face-to-face demonstration of the system and just found it so easy to use. We instantly saw the benefits RAM would have on our business as a whole; the decision was really easy to make.
"We are now able to give our customers peace of mind in a matter of minutes."
We initially wanted GPS tracking in order to give customers accurate ETA’s; we used to get a lot of calls to the depot from customers querying their delivery times. As soon as we had RAM Tracking installed, we instantly saw how much time and money it saved us just by providing our customers with accurate ETAs. We are now able to give our customers peace of mind in a matter of minutes.
"We've already ordered more trackers!"
RAM Tracking’s customer service was excellent, and the system has given us access to our whole fleet. We’re so happy with the product and the service, that we’ve already ordered multiple additional trackers since our first purchase! Our customer service has improved significantly since using the RAM system; we can access arrival time information for customers at the click of a button.
"Billing disputes are now a thing of the past."
We had the odd billing dispute with some of our customers, with RAM these are a thing of the past; we can provide evidence of our driver’s arrival and departure time. The system is so easy to use that other departments within the business use it both on their desktop and mobile, commenting on how effortless the system is to use.
"We think the service and product from RAM Tracking is fantastic! As our fleet grows, we are sure to get them tracked by RAM."