By RAM Tracking on 22 Mar 2016
HWL Windows, a Yorkshire-based company specializing in manufacturing door and windows for domestic use, have invested in award-winning tracking from another Yorkshire-based company, RAM Tracking to help boost communication to their customers.
First initiated from a personal recommendation, RAM Tracking stood out from the start for HWL Windows, after seeing a variety of telematics companies they quickly saw how RAM Tracking can not only increase customer communication but boost productivity through live tracking.
HWL Windows Managing Director Mark Haley said “Customer satisfaction is fundamental for our business, we’re always investing in new ways to exceed our customer’s expectations as well as improving our delivery times. We were really happy to see that RAM Tracking does even more than this. By rolling it out to our entire fleet of vehicles we quickly identified anomalies, for example – we were adding time to our deliveries due to our drivers filling up their vehicles at the start of their working day, we’ve now made this quick an easy change to our processes and can now deliver to even more customers, quicker”.
RAM Tracking CEO Chris McClellan also adds “…innovation is at the core of our business, we’ve specifically designed our tracking software with the Fleet Manager in mind, and we understand that fleet management involves a lot of time and money sifting through detailed reports to spot anomalies. RAM Tracking saves businesses both vital time and money - on average of £71* per vehicle per week. This together with increased productivity helps fleet managers to run a more effective and cost-efficient fleet management strategy.
It’s still early days for HWL Windows but already they have made quick and easy changes to their processes which has led to increased productivity and customer satisfaction for the business. The RAM Tracking app has allowed their senior managers to access vital information about their commercial vehicles at the touch of the button.
*Information has been taken by businesses that have used RAM Tracking’s Do The Maths calculator: https://www.ramtracking.com/what-tracking-costs/