Whilst everyone hopes it doesn't happen, it's incredibly important that your drivers are aware of how to receive help should they get into an accident. Accident reports through RAM Assist ensures that should the worst happen, your driver is able to get assistance, quickly and easily whilst capturing all the information they need.
Should a driver get into an accident RAM Assist is immediately available to alert their fleet manager of what has just happened. We set it up to ensure that even though a driver is likely to be shaken up by the accident, they just ahve to record a voice note and they can get everything across that they need to. This voice recorder can also be used to collect eyewitness reports as to what happened providing additional evidence to back up what your driver said.
Get A QuoteEveryone believes that they would be able to remain calm in the event of an accident, but that can all change when an accident actually occurs. Accidents start and finish before you even realize what has happened, but we want to make sure that your drivers are ready in case the worst happens. RAM Assist allows you to just simply record your voice and explain your version of events so a driver that is potentially shaken up over the events that have just happened doesn't have to focus on typing.
How you may react on paper could be very different from how you actually react in this high-stress situation.
What to do after an accident has finished:
There are certain times that calling the police to the incident is the correct thing to do. Make sure that you call the police if:
It's important that you alert the police regarding the incident within the first 24 hours of it occuring - without doing so, you could end up with points on your licence as well as a fine. In some scenarios, you may even be disqualified from driving.
It's important that both drivers take the time to step out of their vehicles and swap information, not only do you have to do this from a perspective of the law, but it gives you good time to calm down and collect yourself.
Collecting information whilst you're still at the scene of the accident will really help your case.
Things that we recommend to record:
Remember, that if this incident involved private property or you hit a parked vehicle (i.e. the damage that was caused was inflicted on someone who was not around to witness the accident and couldn't swap information with you) you should leave a note providing them with your information.
Whilst some people may drive away, being honest could actually prove to be your savior, as if a CCTV camera, dash camera or even just an eye witness caught what happened and they report the incident, you will end up in serious trouble due to leaving the scene of an accident.
RAM Assist is the perfect tool for your drivers and reporting an accident couldn't be easier. Firstly, the app knows your license plate due to your log-in details, also, it knows where the accident took place as it uses GPS technology. Then you will need to go through the accident report step-by-step:
Incident details
Other parties
Images
Please take photos of the following:
RAM Assist makes it an easy process to run through an accident report allowing you to give your fleet manager all of the information they require.
RAM Assist's Accident Reporting feature ensures that your drivers are covered should the worse happen when they are out and about. They are able to quickly and easily relay information, from their location, to if they have sustained any injuries, back to their fleet manager. The fleet manager is then able to ensure that this is dealt with promptly, including sending the emergency services to them should they need help.
Your drivers are able to report accidents in just seconds - they enter the RAM Assist driver app and tap the "Accident Report" button, the process of reporting an accident then begins.
You will be shown exactly what information is required when they start carrying out an accident report, however, you will be required to add in the date and time, any injuries the driver or any passengers have sustained. If another vehicle is involved in the accident, you will need to collect images on the damage that their vehicle has sustained too.
The RAM Tracking Accident Reporting feature allows you to take photos and videos of your vehicle, other parties vehicles and even the scene and surrounding to help show the extent of the damage, it provides context to what you're saying.
We understand that an accident can occur anytime, any place, especially for lorry drivers, they frequently drive into the night, early morning or at the weekend. Accident Reporting is available whenever you need it so your drivers can get the help they need as soon as possible.
Accident Reports are a feature that sit within our RAM Assist application and RAM Assist requires an internet connection to properly access. You will see a symbol in the top right alerting you that you are offline, you can fill the report out even offline, but it will only go through to your fleet manager once you have restored the internet connection.
Once you have filled out your Accident Report, it will be sent to your company fleet manager, from there, they will have all of the information you have provided them, alongside crucial information such as your insurance provider. This allows them to get everything moving forwards and they can contact the appropriate people on your behalf.
Your fleet manager is able to access all of the Accident Reports with ease through the RAM Assist web app. Simply go into your reports and select "Accident Report", from here, you can choose a time frame and which driver they want to see the report for and they will have immediate access to all of the Accident Reports over that time period.
The information that you provide within the Accident Report is completely confidential. The only person who can access this information is the fleet manager and they will only share this information with relevant parties, such as your insurance provider. Data is encrypted and can only be accessed with individual log-ins.
Drivers have a simple way to report any and all accidents through one app that they always have access to as it is on their phone, something they always have with them, this gives both you and them peace of mind as it improves driver safety.
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