Privacy Policy

Privacy Notice

1.0 Introduction

We, Remote Asset Management (herein after referred as RAM), take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation (GDPR-EU and GDPR-UK).

This privacy notice gives you information on how we collect and process your personal data through your use of this site www.ramtracking.com and any data you may provide if you contact us regarding our products and services.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO/us using the contact information in section 16 of this privacy notice.

2.0 Why we collect your personal information.

We collect your personal data for one of the following purposes:

To manage communications between you and us
Where we need to perform the contract, we have entered into with your business. (If you are a business, and providing us with driver data, you will need to ensure that drivers are aware that we are processing their personal data. You can also provide the link of this privacy notice.)
To provide services related to RAM Tracking, RAM Assist, RAM Job Assist and RAM Live.
To provide you with information you have requested or which we may feel may be of interest to you.
Where you provided the information on the ‘Contact Us’ form
Where you requested a quote
To send marketing offers

3.0 Lawful basis of processing information

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

The data subject (you) has given consent to the processing activity taking place.
If the processing is necessary for the performance of a contract
If the processing is necessary for compliance with a legal obligation to which the controller is subject
If the processing in necessary for the purpose of the legitimate interest pursed by us or our partners.
Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment which is a three-part test covering:

The purpose test – to identify the legitimate interest.

Necessity test – to consider if the processing is necessary for the purpose identified.

Balancing test – considering the individual’s interests, rights, or freedoms and whether these override the legitimate interests identified.

4.0 What information we collect and where from

We collect personal information from you, for example, if you register to our website, request product information, call us or use any of our services. The categories of personal information that we may collect, store, and use about you include:

Name, telephone number, business email
Signatures
Driving licence number
Driver’s name
Date of birth
Vehicles registration numbers
Business address and business contact number
Web and website activity including tracking cookies.
IP address
Bank Details
GPS coordinates or location
Speed data

4.1 Special Category Data

We collect the following special category data from you:

Real time videos of drivers
Accident Data

We will only process special category data where we have an Article 9 exception allowing us to do so, in this case, this processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment as per Article 9 Paragraph 2b of the UK GDPR and the Data Protection Act 2018, Schedule 1 Condition 1.

4.2 Third party collection of personal data

We may also collect your data through Third Parties such as recruitment websites and consultants if you applied for a role via these methods. Additionally, we may collect information from former employers, background check providers and credit refence agency.

During the course of your employment, we may collect other related employment data such as sickness or medical records from your GP, treating physician or occupational health advisor.

We may also collect data from your employees or DVLA to conduct a DVLA licence check to verify the legitimacy of a driver's license.

From time to time, and only where permitted by law, we may acquire information about you from third parties. This may include publicly available profile information on third party social media sites (such as Facebook and Twitter), and lists acquired from third party agencies.

5.0 How long we keep information for

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations, and professional obligations that we are subject to. All personal information collect has a defined retention period, which is in-line with our retention policy. If you would like to find out how long your information is being retained, please see "additional information", section 16 of this policy.

6.0 Security of personal information

We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered, or disclosed. We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction.

We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.

We have ensured that all employees have had information security and data protection training. If you would like more details of the security we have in place, please see "additional information", section 16 of this policy.

7.0 Children's information

We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately using the details in section 16, so we can remove this information without any undue delay.

8.0 Your individual rights

In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under General Data Protection Regulation are:

Right to Object
Right of Access
Right to be informed
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability

8.1 The right to object

You can exercise this right if:

Processing relies on legitimate interest.
Processing is for scientific or historical research.
Processing includes automated decision making and profiling.
Processing is for direct marketing purpose.
The right of access
You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge.
We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.
The right to be informed.

We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.

The right of rectification
If you believe the personal data, we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.
The right to erasure
If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.
The right to restrict processing.
You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when:
Processing is unlawful.
We no longer need the personal data, but it is required for a legal process.
You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.
If you are exercising your right to rectification
The right to data portability
You can request that your personal data is transferred to another controller or processor in a machine-readable format if:
Processing is based on consent.
Processing is by automated means (i.e., not paper based)
Processing is necessary for the fulfilment of a contractual obligation.

8.8 Right to object automated decision making or profiling.

You can request to obtain human intervention.
You can express your point of view.
You can obtain an explanation of the decision reached after an assessment.
You can challenge such decision.

If you have any question about these rights, please see "additional information", section 16 of this policy.

9.0 Consent

Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

10.0 Failure to provide personal information.

Where we need to collect personal data by law or in order to process your instructions or perform a contract, we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.

11.0 Cookies

Our website uses cookies. Please see our cookies policy for full details of the cookies used.

12.0 Automated decision making

RAM may use personal for automated decision-making processes or profiling. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data. RAM utilises the information resulting from this to create a business report.

The personal data categories involved may include:

Name
Vehicle registration
Start location of each journey
End location
Time of journey information
Route information

We ensure that these automated decisions are made with transparency and fairness.

If you have any questions regarding automated decision-making, please see "additional information", section 16 of this policy.

13.0 Transfers to third parties

RAM may disclose your personal data, listed in section 4 to some third parties to help us deliver our services/products. All third parties are contractually bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients:

Business partners, suppliers, contractors for the performance of any contract we enter into with them or you.
Companies within our group where necessary for administrative purposes and to provide services to you.
Third parties that support us to provide products and services e.g., IT support, cloud-based software services, providers of telecommunications equipment)
Marketing services providers
Payment service providers
Recruitment service providers
Professional advisors e.g., lawyers, auditors
Web analytics and search engine provider to ensure the continued improvement and optimisation of our website.
Customer Relationship Management platforms
Financial and leasing companies
Installation engineers

For Job Applicants, information received from Recruitment Agencies includes:

Name
Email address
Telephone number
CV and Cover Letter

Remote Access Management advises all applicants to refrain from including photographs in their CVs or resumes during the application process.

14.0 Transfers outside of the UK

In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the UK.

We may share personal information to third parties outside of the UK. Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws.

Where personal data is transferred outside of the UK to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:

Standard Contractual Clauses + Addendum
International Data Transfers Agreement
Binding Corporate Rules
An exception as defined in Article 49 of the EU GDPR

For more information about transfers and safeguarding measures, please contact us using the information in section 16.

15.0 Right to complaint

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact us via email on privacy@ramtracking.com

Alternatively, you can contact us:

By Post: First Floor, Nelson House, George Mann Road, Quayside, Leeds, LS10 1DJ, UK

By Phone: 0330 100 3622

Alternatively, you can make a complaint to the Information Commissioner’s Office:

By Post:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: Click Here

By Email: Click Here

By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)

16.0 Additional information

Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact our DPO and Compliance Team via email on privacy@ramtracking.com

17.0 Policy review and amendments

We keep this Policy under regular review. This Policy was last updated on 10.08.2023.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

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