Whilst everyone hopes it doesn't happen, it's incredibly important that your drivers are aware of how to receive help should they get into an accident. Accident reports through RAM Assist ensures that should the worst happen, your driver is able to get assistance. They simply have to record themselves and any eyewitnesses to explain what happened - the accident report feature was created with ease of use in mind.
If a driver gets into an accident, they can use RAM Assist to alert the fleet manager of everything that has happened. The report has been designed in a way that if the driver is feeling shaken up by the event, they can voice record a note of what happened, additionally, the voice recorder can be used to get eyewitness reports of what has happened as additional support for the driver if they were not at fault.Get A Quote
You may think that the process to follow in the event of an accident is obvious, however, when an accident actually occurs, rational thought can go out the window. Accidents occur in a matter of seconds, and RAM Tracking want to help ensure that you are prepared just in case the worst is to happen. RAM Assist keeps it simple, just record your voice to explain what happened.
You may think you know exactly how to respond in the event of an accident, but when an accident occurs and adrenaline is running high, how you would react on paper could be very different to how you react in this high-stress situation.
How to deal with an accident:
One of the most important factors after an accident
Sometimes, it is appropriate to bring the police to the scene of the accident. You should call the police if:
However, you must report the accident to the police and your insurance. Whilst it may be tempting not to as you don't want your insurance to increase, but there are ramifications to leaving the scene of an accident:
It's important that drivers from both vehicles take the time to get out of their vehicles and swap information, you can't leave the scene without leaving your details or the else you risk the police getting involved.
Getting information from the accident will reallt assist your side of the case, so if you are in a condition to do so, we recommend that you record the following:
Additionally, if your vehicles has damaged private property or a parked vehicle you need to leave a note somewhere that can be seen by the owner. Your honesty may be your savior, as if CCTV or a dash cam caught it and you leaving the scene, you'll end up in serious trouble.
We designed RAM Assist's accident reporting to be a simple process - after an accident, you don't want to have an incredibly long form to fill out. It remembers your licence based on your log-in credentials and gets your location through GPS. Then it's time to fill out a few bits of data:
Take some images of the following:
It's as easy as that to report an accident.
RAM Assist's Accident Reporting feature allows your drivers to alert your fleet managers should the worst happen when they are out on the road. One quick and easy report informs your fleet manager of an incident and they can quickly send the emergency services to them if they require medical assistance.
Should your driver's get into an accident, we built the Accident Reporting feature with simplicity in mind, as after an accident, you don't need to fill out a load of information. Simply pull out their smartphone, open RAM Assist, tap "Accident Report" then start the process.
We wanted to make sure that you could fill a report out quickly so you can get the help you need as quickly as possible. You can quickly record your version of the events, explain the incident type, if you're injured, if another party is involved, if there's a witness and finally, take a couple of photos to provide context. Then you can submit the Accident Report to your fleet manager so you can get help.
RAM Assist's Accident Reporting feature asks you to take photos of your vehicle, the other party's vehicle and the scene and surrounding - 5 photos allow you to give your fleet manager additional context into what happened.
We understand that an accident can happen at any time of day - there are drivers that have longer hours or even drives overnight or the weekend. This is why we allow you to fill out an Accident Report whenever you need to.
The RAM Assist app requires an internet connection for you to be able to properly use it's features. However, if you fill out an Accident Report whilst offline you can submit it, but your fleet manager will only be able to see it once your internet connection has been restored.
Your business will have an appointed fleet manager, or at the very least, someone who will look after the information that comes in within RAM Tracking/Assist. They will be able to access the information that you have provided within the Accident Report so they can get you the help you need and get things moving forwards.
Historical Accident Reports can be accessed with ease. Your fleet manager just needs to go into the RAM Assist web app, from here you go into the reports function and then choose "Accident Report" simply choose a time frame and a driver you would like to look at the Accident Reports for and you will have access to their historical reports.
The information that the drivers provide is within their accident reports are hidden behind industry-standard encryption, additionally, the only way that it can be accessed is through individual log-in ensuring that it is entirely confidential. The data provided to the fleet manager will be shared only with relevant parties, for example, the driver's insurance provider.
Drivers have a quick and easy way to report an accident through an app on a device that they always have with them, this gives both the driver and the fleet manager peace of mind as this will help to improve the safety of the drivers.
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