Fleet software for utility companies
Track field crews across your service territory, respond to outages faster and keep planned system work on schedule. Utility fleet management that holds up when a storm hits and every crew is needed at once.
Managing field crews across service territories
Utility contractors manage field crews across vast service territories. Power outages need an immediate response, water mains break overnight, and planned system work still has to happen around them.
The bigger the territory, the more these problems stretch your crews:
Can't see where field crews are across the territory
When a storm takes out power across several regions, dispatching without knowing who’s actually nearest wastes the most important hour.
Customers complaining about response times
Promised arrival times based on guesswork rather than real crew locations and traffic lead to more complaints when you miss them.
Planned maintenance falling behind schedule
Every emergency call pulls a crew off planned system work, and the backlog grows faster than you can clear it.
Kit left at remote sites overnight
Generators, light towers and equipment on trailers often stay at remote sites between shifts, where nobody’s around to notice if they go missing.
No records of infrastructure inspections
Inspections without timestamped photo evidence leave you with nothing to show when a utility client or regulator asks whether the visit happened.
Crews working alone at remote sites
When a crew member works alone at a pump station or substation, knowing exactly where their vehicle is matters. Without it, getting help to them starts with a phone call that might not connect.
Fleet management solutions for utility networks
RAM’s utility fleet management tools help you dispatch crews efficiently, document infrastructure work and keep vehicles across every yard safe and road-ready.
Utility fleet tracking
A storm brings down lines across three regions overnight. Corporate vehicle tracking shows every crew across your service territory, so you can split them between outages before the calls pile up.
What you see:
- Real-time locations showing where your crews are across the system
- Route history showing which crews visited each site
- Travel times to outages so you can give accurate ETAs
- Vehicle alerts helping protect equipment at remote sites overnight
Dash cams for utility fleets
Field crews work at remote infrastructure sites and cross rights-of-way on private property to reach equipment. Connected dash cams monitor driving and provide evidence when something happens.
What dash cams do:
- AI dash cams alert you when drivers use phones on the way to emergency callouts
- Real-time speeding and harsh braking alerts, so you can step in straight away
- Footage of incidents at infrastructure sites or on private land
- Video captured remotely without crews bringing vehicles back from remote locations
Job management software for utility companies
Handle emergency callouts alongside planned network maintenance with digital job management, keeping field crews organized across your service territory.
How it works:
- Schedule outage jobs to the crew closest to affected customers
- Set up recurring inspection jobs at substations and network sites
- Capture photos and notes at sites from cell phones
- Generate invoices from completed emergency and maintenance work
Fleet management software for utility fleets
Utility fleets mix bucket trucks, pickups, service trucks and dump trucks, often spread across several yards. Compliance software keeps circle checks, maintenance and driver records in one place, however big the fleet gets.
Stay in control:
- Digital walkaround checks completed in the driver app before every shift
- Maintenance reminders so services and inspections don’t slip across yards
- Driver records for everyone who drives for work, kept in one place
- Fuel and mileage records for every vehicle in the fleet
Fleet management benefits for utility operations
Coordinate response across your network
See all available field crews across your service territory during major incidents and assign teams to multiple outages, from dispatch or the vehicle tracking app.
Reduce customer complaints during outages
Give customers realistic restoration times based on actual crew locations and journey times, cutting complaint calls when power cuts or water issues happen.
Invoice emergency work faster
Generate invoices straight from completed job sheets for emergency callouts and planned maintenance, speeding up payment for urgent network repairs.
Protect equipment at remote sites
Geofence alerts tell you when vehicles move at substations or remote sites outside normal hours, protecting expensive testing equipment stored overnight.
Know where crews working alone are
If a crew member needs help at an isolated substation or pump station, live tracking shows exactly where their vehicle is, so support isn’t held up by a search.
Cut fuel across large service areas
Long drives across a big territory burn fuel fast. Fuel management data shows where idling, detours and fuel spend are adding up, so you know where to save.
See what others say about us
Why utility companies choose RAM?
Support that understands your challenges
Twenty years supporting utilities
See coverage across your network
Training and support included
Quick self-installation
Handles major incidents
Over 300 utility businesses use RAM to keep track of crews across large service areas, from planned network work to overnight emergencies.
Common questions from utility companies
Utility fleet management is how power, water, gas and telecoms businesses keep track of the vehicles, crews and equipment spread across their service area. It covers vehicle tracking, dash cams, job management and fleet compliance, so you can dispatch crews to outages faster, prove infrastructure work happened and keep a mixed fleet roadworthy.
Yes, with fleet tracking, you can see exactly where crews are and how long journeys are taking. With our Live Share feature, your customers can see realistic arrival times instead of guessing when power or water will be restored.
Engineers take photos at substations and network sites with GPS timestamps. This creates records showing inspections happened at the right locations on the right dates.
The Klipboard job management app works offline, so engineers complete inspection records without connectivity. Everything uploads automatically when they're back in range.
Yes. See how long it took crews to reach outage sites from when the callout came in. Use this data when customers query response times.
Track which planned infrastructure inspections are completed so schedules stay on track when emergency outages disrupt your programme.
Manage your utility fleet more effectively
Join 300+ utility companies using RAM to track field crews and manage operations across your service area.