Fleet management for utility companies
Track field crews across your service area, respond to outages faster and keep planned network work on schedule. Utility fleet management that holds up when a storm hits and every crew is needed at once.
Managing field crews across service areas
Utility companies manage field crews across vast service areas. Power cuts need an immediate response, water mains burst overnight, and planned network work still has to happen around them.
The bigger the territory, the more these problems stretch your crews:
Can't see where field crews are across the territory
When a storm takes out power across a region, dispatching without knowing who’s actually nearest wastes the most important hour.
Customers complaining about response times
Promised arrival times based on guesswork rather than real crew locations and traffic lead to more complaints when you miss them.
Planned maintenance falling behind schedule
Every emergency callout pulls a crew off planned network work, and the backlog grows faster than you can clear it.
Kit left at remote sites overnight
Generators, welfare units and equipment on trailers often stay at remote sites between shifts, where nobody’s around to notice if they go missing.
No records of infrastructure inspections
Inspections without timestamped photo evidence leave you with nothing to show when a client or regulator asks whether the visit happened.
Lone workers at remote sites
When a crew member works alone at a pumping station or substation, knowing exactly where their vehicle is matters. Without it, getting help to them starts with a phone call that might not connect.
Fleet management solutions for utility networks
RAM’s utility fleet management tools help you dispatch crews efficiently, document infrastructure work and keep vehicles across every depot safe and roadworthy.
Utility fleet tracking
A storm brings down lines across three counties overnight. Corporate vehicle tracking shows every crew across your service area, so you can split them between outages before the calls pile up.
What you see:
- Real-time locations showing where your crews are across the network
- Route history showing which crews visited each site
- Journey times to outages so you can give accurate ETAs
- Vehicle alerts helping protect equipment at remote sites overnight
Dash cams for utility fleets
Field crews work at remote infrastructure sites and cross private land to reach network equipment. Connected dash cams monitor driving and provide evidence when something happens.
What dash cams do:
- AI dash cams alert you when drivers use phones on the way to emergency callouts
- Real-time speeding and harsh braking alerts, so you can step in straight away
- Footage of incidents at infrastructure sites or on private land
- Video captured remotely without crews bringing vehicles back from remote locations
Job management software for utility companies
Handle emergency callouts alongside planned network maintenance with digital job management, keeping field crews organised across your service area.
How it works:
- Schedule outage jobs to the crew closest to affected customers
- Set up recurring inspection jobs at substations and network sites
- Capture photos and notes at sites from mobile phones
- Generate invoices from completed emergency and maintenance work
Fleet management software for utility fleets
Utility fleets mix vans, 4x4s, pickups and tippers, often spread across several depots. Compliance software keeps vehicle checks, maintenance and driver records in one place, however big the fleet gets.
Stay in control:
- Digital walkaround checks completed in the driver app before every shift
- Maintenance reminders so services and MOTs don’t slip across depots
- Driver licence checks for everyone who drives for work
- Fuel and mileage records for every vehicle in the fleet
Fleet management benefits for utility operations
Coordinate response across your network
See all available field crews across your service area during major incidents and assign teams to multiple outages, from the control room or the vehicle tracking app.
Reduce customer complaints during outages
Give customers realistic restoration times based on actual crew locations and journey times, cutting complaint calls when power cuts or water issues happen.
Invoice emergency work faster
Generate invoices straight from completed job sheets for emergency callouts and planned maintenance, speeding up payment for urgent network repairs.
Protect equipment at remote sites
Geofence alerts tell you when vehicles move at substations or remote network locations outside normal hours, protecting expensive testing equipment stored overnight.
Know where lone workers are
If a crew member needs help at an isolated substation or pumping station, live tracking shows exactly where their vehicle is, so support isn’t held up by a search.
Cut fuel across large service areas
Long drives across a big territory burn fuel fast. Fuel management data shows where idling, detours and fuel card spend are adding up, so you know where to save.
Why utility companies choose RAM?
Support that understands your challenges
Twenty years supporting utilities
See coverage across your network
Training and support included
Quick self-installation
Handles major incidents
Over 300 utility businesses use RAM to keep track of crews across large service areas, from planned network work to overnight emergencies.
Common questions from utility companies
Utility fleet management is how power, water, gas and telecoms businesses keep track of the vehicles, crews and equipment spread across their service area. It covers vehicle tracking, dash cams, job management and fleet compliance, so you can dispatch crews to outages faster, prove infrastructure work happened and keep a mixed fleet roadworthy.
Yes, with fleet tracking, you can see exactly where crews are and how long journeys are taking. With our Live Share feature, your customers can see realistic arrival times instead of guessing when power or water will be restored.
Engineers take photos at substations and network sites with GPS timestamps. This creates records showing inspections happened at the right locations on the right dates.
The RAM job management app works offline, so engineers complete inspection records without connectivity. Everything uploads automatically when they're back in range.
Yes. See how long it took crews to reach outage sites from when the callout came in. Use this data when customers query response times.
Track which planned infrastructure inspections are completed so schedules stay on track when emergency outages disrupt your programme.
Manage your utility fleet more effectively
Join 300+ utility companies using RAM to track field crews and manage operations across your service area.