Real time job tracking for field workers
Stop chasing updates and start seeing them. Our job tracking software gives you live visibility of every job and every engineer.
The problem with manual job tracking
When you can’t see what’s happening in the field, every decision is based on guesswork. Job management software gives you a live view of every job.
Here’s what businesses face when there’s no reliable way to track their field workforce:
Unclear job status
There’s no way to know whether a job has started, stalled or been completed, unless you stop what you’re doing and call the engineer.
Lack of visibility
Customers ring for updates you can’t give, because the information is still with the engineer on site rather than in front of you.
Missed delays
Delays go unnoticed until they’ve already knocked on to the rest of the day, leaving later customers waiting and engineers rushing to catch up.
No time tracking
There’s no record of how long jobs actually take compared with how long they were estimated to take, so quotes and plans stay based on guesswork.
Engineer availability
It’s hard to spot which engineers are free when an urgent job comes in, making it difficult to slot new work into the job scheduling calendar.
Late performance insights
Performance issues only come to light weeks later, when it’s too late to fix them and the same problems have already repeated.
Live job tracking: What's visible in the dashboard
Key insights in the dashboard
The job progress tracking dashboard brings everything into one view, making it easier for you to monitor your field teams:
- Full job history on every engineer's activity
- Live engineer locations on a map view, updated in real time
- Job status at every stage showing en route, arrived, started, and completed
- Time on site so you can see how long each job is taking against the estimate
- Team availability that displays who is mid-job and who is almost free
Benefits of job tracking software
Understand how your team is performing
Job tracking software compares estimates against actuals across all your jobs. Whether you run a plumbing team or a multi trade business, you’ll see where time goes, which jobs run over and where there’s room to improve.
Spot issues before they escalate
If a job is running well over time or an engineer hasn’t checked in, the dashboard flags it straight away, so you can act before it affects the rest of the day.
Cut out unnecessary journeys
Assigning jobs to the nearest available engineer, rather than guessing who’s closest, means less time travelling and more time on the tools. That’s especially useful for facilities management teams covering multiple sites.
Answer customer queries with confidence
Because you know where every job stands, you can give customers accurate updates from the dashboard. Photos from evidence checks show exactly what was done if they ask.
How job tracking works
Job is assigned
Engineer arrives and gets started
Monitor progress from the dashboard
Why choose Klipboard job tracking software?
Trusted by 23,000+ businesses
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All-in-one platform
RAM has been helping businesses manage their fleets for over 20 years.
Explore more job management features
Job tracking is one part of a complete job management solution. Here's what else the platform can do:
Job management software
Built for businesses where work happens in the field.
Keep your fleet roadworthy with automated maintenance tracking and reminders.
- Full vehicle service history accessible in one place
- Track service history digitally for every vehicle
- Set reminders based on mileage intervals or dates
Frequently asked questions about job tracking software
Job scheduling is about planning and assigning work before it happens. Job tracking, sometimes called field service tracking, is about monitoring what's happening once the day is underway.
This lets you see where each engineer is, how far through their jobs they are, and whether anything needs attention. We offer both as part of our Klipboard Job Management software.
Yes. The job tracking dashboard includes a live map view showing the location of every engineer, updated in real time. You can filter the view to find specific engineers or jobs quickly, and send messages directly to an engineer's phone from their location pin.
Yes. Time on site is logged automatically from the moment an engineer arrives at a job. You can compare this against the original estimate to understand how long different job types actually take and use that information to improve future scheduling.
Yes. Engineers receive and manage their jobs through our job tracking app, which works on any smartphone. Job status updates, location data, and time on site are all captured through the app, and it continues to work offline, syncing automatically when the engineer is back in range.
Job tracking is one part of a broader set of tools designed to give field service businesses complete visibility.
Combine it with vehicle tracking and dash cams for a full picture of everything happening across your fleet and field team. You’ll see everything, from the moment a vehicle leaves the yard to the moment a job is signed off.
Get complete visibility of every job
Know what your field team is working on, where they are, and how the day is progressing.