How Land Sea & Sky Went Paperless with Klipboard

Land Sea & Sky has been servicing specialist equipment in Houston since 1940. Today they're one of the largest biomedical servicing businesses in the US. But, managing planned maintenance schedules across dozens of customer sites on paper forms was holding them back.

Klipboard’s job management software gave them the tools to modernise their operation and stay ahead of their customers' servicing needs.

A Paper-Heavy Process Across Dozens of Sites

Managing planned maintenance schedules across dozens of locations meant a lot of moving parts. For years, technicians recorded inspection and service details on triplicate paper forms.

As Chris Hysinger, Owner, put it, the process was "too burdensome and if we were required to collect details of a particular asset or service, it could take a very long time."

Customers would often call at the last minute when they realised equipment was due a service, putting pressure on the team to turn jobs around quickly just to keep up with regulatory requirements. They needed a better way to:

• Track and manage planned maintenance schedules across multiple customer sites
• Move away from paper forms and standardise how technicians recorded service details
• Automatically notify customers and the team when a service was coming up
• Reduce the admin burden so technicians could focus on the work itself

Automated Scheduling and Digital Job Management

Klipboard gave Land Sea & Sky the asset management tools they needed to take control of their servicing schedules.

Each asset is now registered with a set service frequency. When a service is due, the Klipboard job management system automatically notifies both the team and the customer, so there’s no more last-minute calls, no more chasing. Technicians receive their jobs on the job tracking app with all the relevant details already attached, and complete standardised digital forms on-site instead of filling in paper.

The result is a more predictable workflow for technicians and a more reliable service for customers.

Faster Services, Happier Customers

Switching to Klipboard Job Management made an immediate difference:

• Up to 50% reduction in admin time across the team
• Paper triplicate forms replaced with digital job records completed on-site
• Automated service reminders keep customers and the team ahead of schedule
• Standardised job workflows ensure the right checks are carried out every time
• Technicians benefit from a more predictable, organized workload
• Customers receive consistent, timely communication without manual intervention

Chris Hysinger, Owner, Land Sea & Sky

"Klipboard Job Management has really revolutionized our ability to track and complete our service jobs. Our technicians also benefit from a more predictable workload."