The dash cam will automatically delete the oldest file and replace it with a new one, ensuring you have the most relevant data on the SD card. There are two reasons the dash cam will report this error message, either the SD card is not working correctly and cannot overwrite once its full or it has become full of protected files.
Check the SD card is class 10, between 8Gb and 128Gb, a recognized brand and not counterfeit. You can contact our Technical Support Centre with photos of both sides of the SD card and we can assist you in confirming the above, the card manufacturer can also assist with this.
Please remove the SD card and any power cables, then press reset button until it clicks.
Then with the SD card out, press and hold the on button for 5 seconds, this should reset the unit.
GPS signal can be inhibited by other devices and systems in a vehicle (e.g. heated front windscreen). Please test the dash cam outside to see if the problem remains. The GPS receiver is located inside the mount for some models, please test a new mount if the dash cam doesn’t connect outside of the car connected to the mounting.
Please ensure that you have the latest version of Nextbase Replay 3. This can be downloaded from the Nextbase website (www.nextbase.co.uk). Please note that the minimum recommended requirements for Replay 3 are Windows 7, 8, 8.1 and 10 or Mac OS X 10.9 or higher, Processor: Intel Core i5, Memory: 4GB, Display resolution: 1280 x 720 or higher.
If videos are still not playing correctly please check that the videos play back correctly on the dash cam itself using Playback mode. This is usually accessed by pushing the Mode button twice.
The calculation of speed is based upon GPS position and hence distance travelled over time taken. This is a complicated algorithm and there may indeed be some discrepancy between devices, as it is a calculated speed, not an actual speed as measured by your road wheels.
In our tests, once multiple satellites have been located the speed is accurate to within 5%. Normally however, vehicle manufacturers always tend to be optimistic in their display of speed.
Once downloaded, the files are stored inside the App in the downloaded videos folder, from here they can be shared.
Note: If you’re using Nextbase Replay 3 on a Mac operating system, you cannot update via the USB cable it must be done via a card reader.
Yes especially with the HD files on the Nextbase dash cams, the continuous recording combined with continuous power causes the dash cam to heat up. Steps are taken within the dash cam design to ensure this heat dissipates as quickly as possible, therefor not causing any damage to the dash cam or SD card.
They are tested to up 50 °C, please note car interiors can exceed this if left in direct sunlight for prolonged periods of time.
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