Meet our authors

Michael Hoyle is the Head of Account Management at RAM, where he leverages over 7 years of industry experience to drive customer success and operational excellence.  

With a deep understanding of job management solutions and fleet tracking technology, Michael has established himself as a trusted leader in the telematics space.  

His customer-centric approach and analytical mindset have helped countless businesses optimise operations, reduce costs, and improve efficiency.

Richard Howard brings nearly a decade of front-line sales experience at RAM, having supported businesses across diverse sectors with their fleet management and asset tracking needs.

Throughout his nine years with RAM, Richard has developed a comprehensive understanding of the operational challenges that trades and field service businesses face daily. His client-first approach focuses on matching the right technology solutions to real-world problems, helping fleet operators gain better visibility, control costs, and protect valuable assets.

When he's not helping businesses optimise their fleets, Richard is a passionate traveller who loves exploring new destinations, experiencing live music, and discovering great food wherever he goes.

Richard Blown is Chief Technology Officer at RAM, where he leads product innovation and technical strategy.

With over 25 years of experience in fleet telematics and connected vehicle technology, Richard has pioneered solutions that bridge the gap between theoretical safety improvements and practical business benefits.

His hands-on approach to product development ensures RAM's solutions solve real-world problems faced by fleet operators across the UK and North America.

Daniel Briggs is the Marketing Director at RAM, with a wealth of experience in the Field Service SaaS space and a deep understanding of what fleet managers need for both fleet tracking and job management.

His expertise spans brand, lead generation, marketing strategy, and technology solutions that deliver measurable business results for trades and field service businesses.

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William Wright brings nearly two decades of front-line sales and account leadership experience to RAM's North American business, having spent his career helping companies across logistics, transportation, and business services solve operational problems with technology.

Since joining RAM, William has focused on the challenges facing trades, service, and delivery fleets across the US and Canada — rising insurance costs, disputed accident claims, unproductive vehicle hours, and the administrative drag of running a mobile workforce. His approach starts with the operational reality rather than the feature list, matching each business to the right combination of vehicle tracking, AI dash cams, and job management software.

Earlier in his career, William held sales leadership positions at Freightcom and Loadlink Technologies, and spent several years in customer retention and client solutions roles at Shred-it and Bell — experience that shaped a consultative style built on keeping customers, not just winning them.

When he's not helping fleet operators get more from their vehicles, William is a lifelong ice hockey fan — a sport he'll happily talk about at length, given the chance.

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