How Deva Medical Used RAM Job Management to Manage Critical Equipment

When you're responsible for keeping life-critical medical equipment running across multiple client sites, a missed service isn't just an inconvenience, it affects patient care.

Deva Medical needed a better way to manage thousands of assets, and RAM Job Management gave them the visibility and control to do it.

PPM Scheduling Across Multiple Healthcare Sites

The scale of their operation made this increasingly difficult to manage. Scheduling was spread across multiple Excel spreadsheets, and they had a legacy system that wasn't built for the volume of assets they were responsible for. They needed to:

• Replace multiple spreadsheets with a single system for managing thousands of individual assets
• Set up and automate Planned Preventative Maintenance schedules for each piece of equipment
• Digitise paper service reports with bespoke forms for each equipment type
• Give engineers real-time access to job details, asset history, and forms in the field
• Reduce double-entry admin by integrating job management with their accounting system

Digital Job Management for Medical Equipment Servicing

With RAM’s job management system, all of Deva Medical's processes were brought into one place. Every client asset is registered in the platform with a full service history attached, giving the team complete visibility of what needs servicing and when.

PPM schedules are set up against each asset, with automated reminders notifying clients when a service is due, so nothing gets missed and the team can plan ahead rather than react.

In the field, engineers receive jobs in real time on the job tracking app, with directions, job notes, and asset history all in one place. Bespoke service sheets built for each equipment type mean the right information is captured consistently on every visit.

Invoicing is handled through a Xero integration, with client and invoice information syncing automatically between the two systems and removing the need for double-entry admin.

Planned Maintenance That Runs Itself

For a business where missed services have real consequences, the impact was immediate:

• Thousands of individual assets registered and managed in a single platform
• PPM schedules set up for every asset, with automated client service reminders
• Paper service reports replaced with digital forms tailored to each equipment type
• Engineers access job details, asset history, and forms directly from the mobile app
• Full asset service and repair history enables data-led advice on repair versus replacement
• Xero integration eliminates double-entry admin across job management and invoicing