Here’s a list of frequently asked questions by our customers, if you can’t find what you’re looking for simply call us today on 0330 100 3622 and one of our experienced advisors will be happy to help you.
Essentially, vehicle tracking gives you a complete overview of your mobile fleet. By utilising a cloud-based system coupled with GPS (Global Positioning System) technology, fleet managers can directly locate and follow their workforce. Utilising our advanced servers, this information is then relayed back to the RAM Tracking online portal where you can view your vehicle data in real-time. This allows fleet managers and drivers to make informed decisions, optimising their routes and the efficiency of your workforce.
When it comes to the installation of your RAM tracking device, it is done at your convenience. One of our expert engineers will fit the technology at a time and place that works for you. We make sure all of our devices are fitted in a discrete location such as below seating, under the dashboard or in the rear of the vehicle.
As the devices only weigh 130 grams and take very little room (90mm x 60mm x 30mm), they will in no way impact the vehicle’s drivability.
Here at RAM Tracking, we take the security of client data very seriously and take extra precautions to ensure that all of your data is stored securely with necessary safeguards in place.
Using the RAM cloud-based portal, customers are able to log in using their unique username and password to view both real-time and historical data. Additionally, the option to create employee-specific logins allows further security measures to be implemented, such as restriction actions and disabled features.
It is these features that give our customers total control over their data and the accessibility of their employees, ensuring confidentiality and security.
Yes, you can move your tracking device to another vehicle! To arrange a re-fitting, simply contact our support team. One of our accredited engineers will arrange a visit, during which they will remove and refit your tracking device into the desired vehicle.
Don’t worry, you won't lose any data during this process as it is all stored securely in our cloud-based system. What’s more, the refitting will be carried out on your premises at a time that suits you.
To arrange the transfer of a tracking device, contact our support team.
Ultimately, the decision to tell your staff is entrusted to you. For the sake of gathering unbiased, comparable data, some employers choose to install their vehicle tracking devices discreetly at first, informing their workforce at a later date.
When making the decision to tell your employees about vehicle tracking, you should consider the many positive effects that it can have. Here at RAM Tracking, we recommend our clients are upfront about the installation process as this demonstrates a level of trust and helps to maintain a positive employee/management relationship.
Consider explaining the many benefits of vehicle tracking for your business and the effect it can have on productivity as well as improving customer service and numerous employee benefits.
There are countless benefits associated with the installation of vehicle tracking devices on your business vehicles, such as:
In addition to your tracking device, installation and cloud portal access, we do everything we can to ensure our customers receive impeccable service, no matter their requirements.
We have a range of resources available to our customers to ensure you get the most out of your vehicle tracking system. From helpful guides and our quarterly newsletters to catch-up calls and notifications via the RAM portal, you can be sure you will receive nothing but the best in customer service.
Additionally, our Do The Maths industry savings calculator makes calculating your potential savings easy and accurate, accounting for specific industries, private mileage, extra jobs, idling time and more!
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