Higham Roofing & Construction
"We absolutely see a future relationship and partnership blossoming from here. We look forward to many happy years of tracking to come."
Liam Henderson
Operations Director
"We absolutely see a future relationship and partnership blossoming from here. We look forward to many happy years of tracking to come."
Liam Henderson
Operations Director
Higham Roofing and Construction has built a solid reputation over four decades in the roofing and construction industry.
From their early beginnings, they've grown into a nationwide operation handling everything from routine maintenance to large-scale commercial installations, establishing themselves as a trusted partner for clients across the UK.
When your business has been operating successfully for 42 years, making changes to established systems requires careful consideration. That's exactly the position Higham Roofing and Construction found themselves in when their existing GPS fleet tracking contract came up for renewal.
With a fleet of twenty roofing operatives and several construction gangs operating nationwide, Higham Roofing needed a reliable, comprehensive vehicle tracking solution that could meet their growing operational demands.
The decision to switch to RAM Tracking wasn't taken lightly. Several factors made RAM Tracking stand out from the competition:
Competitive Pricing and Value: RAM Tracking's quote offered exceptional value for the comprehensive service package provided.
Hands-On Demonstrations: The free demos allowed Higham Roofing to experience the system firsthand before making their commitment, building confidence in their choice.
Complete Package Solution: Rather than just basic tracking, RAM Tracking offered a complete fleet management solution that addressed multiple operational needs.
One of the most impressive aspects of Higham Roofing's experience was how quickly they began seeing benefits. "I think the benefits were immediate," Liam notes. "Once the tracker units have been installed on vehicles, they were immediately live on the portal for us to see. That data was being collected instantly, so all of that was available straight away."
This instant visibility provided Higham Roofing with confidence it hadn't experienced before. "RAM Tracking has given us a lot of confidence in tracking and traceability of the fleet. That's been a great confidence boost," Liam confirms.
Perhaps the most transformative aspect of their RAM Tracking implementation has been the RAM Assist feature. This additional service provides drivers with a mobile app for conducting weekly vehicle checks, fundamentally changing how Higham Roofing approaches fleet maintenance.
"One of the key things that's really helped us with RAM Tracking is the additional service of the RAM Assist. The vehicle drivers have an app on their phone where they can do a weekly check on their vehicle," explains Liam.
The impact on their maintenance strategy has been revolutionary:
From Reactive to Proactive: Previously, van maintenance was handled reactively when issues arose. Now, with weekly reports coming directly to the office, fleet maintenance can be planned and scheduled proactively.
Improved Efficiency: Regular monitoring means potential issues are caught early, reducing downtime and unexpected repair costs.
Better Fleet Health: Consistent vehicle checks ensure they are maintained to higher standards, extending their operational life.
Customer testimonials consistently highlight two critical factors: Tom's understanding and Jamie's expertise. As their Project Coordinator, Vicky shares:
"We transitioned to RAM Tracking at the beginning of the year following major issues with our previous tracking provider. Tom was very understanding and supportive whilst we were extricating ourselves from our previous contract and was not pushy to close the sale, knowing that our hands were tied until we had sorted everything out."
The support didn't end with the sale. Tom's continued availability and Jamie's training expertise ensured a smooth transition: "Since transitioning over, we have been very happy with the trackers. Tom has been on the end of the phone to answer any questions that we have had."
What sets RAM Tracking apart is our combination of robust technology with exceptional customer service. Jamie's approach to training exemplifies this balance: "Jamie has also been brilliant and given us two training sessions over Teams. He has happily explained things a few times so that we can ensure we know how to get what we require from the system."
This patience and thorough approach ensures customers feel confident using the system to its full potential, with backup support always available for questions.
Four months into their partnership with RAM Tracking, Higham Roofing's experience has exceeded expectations. The seamless integration with their existing systems and teams has been "faultless" and "incredibly reactive."
As Liam concludes, "We absolutely see a future relationship and partnership blossoming from here. We look forward to many happy years of tracking to come."
Higham Roofing's success story demonstrates the tangible benefits that RAM Tracking can deliver for businesses managing vehicle fleets.
From immediate visibility and confidence in operations to proactive maintenance strategies and exceptional customer support, RAM Tracking provides the comprehensive solution your business needs.
Whether you're managing a small local fleet or nationwide operations like Higham Roofing, RAM Tracking's proven technology and dedicated support team can help you achieve better efficiency, reduced costs, and improved operational control.
Don't let fleet management challenges slow down your business growth. Contact RAM Tracking today for a no-obligation quote tailored to your specific needs.
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